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Product Warranty

SignWire.com prides itself with offering the strongest warranties in the sign industry. Different sign products have a wide scope of warranties & return policies. These policies for each sign category are listed below.

NOTE: All custom fabricated signs are non-cancelable and non-returnable once the production process has started.

**Under no circumstances shall SignWire.com be held liable for any labor cost incurred from any defective product.**

 

Product Warranty (Plastic) – Plastic ADA Signs have a 1 year warranty.

Product Warranty (Metal) – Metal ADA Signs have a lifetime warranty.

Return Policy-All ADA Sign orders are custom made and are non-cancelable once production has been started. Please carefully check all proofs and sales quotes/specs prior to production to confirm sizes, designs, spelling and colors.

 

 

Lighted Channel Letters (Flush & Raceway)

Product Warranty-Channel Letter projects carry a one year warranty on all parts free from defects from the manufacturer. All neon has a 90 day warranty.

Return Policy-All Channel Letter orders are custom made and are non-cancelable once production has been started. Please carefully check all proofs and sales quotes/specs prior to production to confirm sizes, designs, spelling and colors.

 

 

Product Warranty-Sign Cabinet projects carry a one year warranty on all parts free from defects from the manufacturer. All fluorescent bulbs have a 90 day warranty.

Return Policy-All Sign Cabinet orders are custom made and are non-cancelable once production has been started. Please carefully check all proofs and sales quotes/specs prior to production to confirm sizes, designs, spelling and colors.

 

 

Product Warranty– Portable Signs carry a 90 day manufactures defect warranty and a two year limited warranty on all electrical parts free from defects from the manufacturer (ie: Ballasts-Flasher-GFI). All fluorescent bulbs have a 90 day warranty.

Return Policy-All Portable Sign orders are custom made and are non-cancelable once production has been started. Please carefully check all proofs and sales quotes/specs prior to production to confirm sizes, designs, spelling and colors.

 

 

Product Warranty– Dimensional Letters have a lifetime guarantee against cracking/chipping/or fading due to product defect, as long as the replacement is being installed in the original location.

Return Policy– All sign letters, whether custom or in a listed font can be returned for 50% of the original purchase price. Shipping will not be refunded.

All dimensional letters are manufactured or painted specifically to customer’s specifications. This is the reason only 50% can be refunded.

Please be sure to make selections carefully so as to avoid future problems. If returning an item you must call to be issued a return authorization number. No refund will be given until the item being returned has been received by SignWire.com.

If an item is visibly damaged from shipping, please DO NOT ACCEPT the package if it needs to be signed for. Otherwise please contact SignWire.com immediately upon receipt of damaged goods for further instructions. If damage was done before the item was received by the customer a 100% refund or rapid replacement can be given in most cases for your Gemini letters.

Items must be returned within 30 days for a credit to be issued.

Font choice, color & sizing are all the responsibility of the customer. SignWire.com cannot be held responsible for dissatisfaction in these areas.

 

 

Product Warranty-All Metal Signs offer a one year warranty against chipping , cracking or fading. Under normal use and weather conditions these signs should deliver years of maintenance free service.

Return Policy– On all stock signs, there is a 20% restocking fee unless item is damaged upon shipment, at which point a replacement will be issued at no additional charge. Any custom aluminum sign, including Add-a-Legend signs, are non-returnable and non cancelable once production has begun. If item is damaged upon shipment, a replacement will be issued at no additional charge.

 

Product Warranty-Corrugated Plastic Signs carry a 2 year warranty on all inks from fading.

Return Policy-All Corrugated sign orders are custom made and are non-cancelable once production has been started. Please carefully check all proofs and sales quotes/specs prior to production to confirm sizes, designs, spelling and colors.

 

 

Product Warranty-All HDU sandblasted signs carry a full two year warranty. All Natural woods (Redwood and Cedar) carry a limited one year warranty.

Return Policy– All Sandblasted orders are custom made and are non-cancelable once production has been started. Please carefully check all proofs and sales quotes/specs prior to production to confirm sizes, designs, spelling and colors.

 

 

Product Warranty-All MDO and Plywood signs, including any vinyl overlays carry a one year warranty.

Return Policy-All MDO sign orders are custom made and are non-cancelable once production has been started. Please carefully check all proofs and sales quotes/specs prior to production to confirm sizes, designs, spelling and colors.